Booking Terms and Conditions
Luxuri books accommodation through uSnooze Limited. By booking accommodation through uSnooze Limited, you agree to the following terms and conditions.
1.1. uSnooz means uSnooze Limited, a Limited Company registered in England and Wales number 10883356.
1.2. References to you or your means the person or organisation making the booking through uSnooz
1.3. The Supplier means the organisation, individual, partnership or company which supplies the accommodation. The identity and details of the Supplier will be confirmed in the booking confirmation email supplied by uSnooz
2.1. Your booking is with the Supplier. uSnooz acts as an agent for the Supplier in facilitating a booking through this website, by email or by telephone, and your contract for the booking will be between you and the Supplier by these terms.
2.2. These terms apply to bookings made via the uSnooz website, by email, telephone, or in person with uSnooz.
2.3. Your booking is confirmed, and a legal contract will be concluded once your full payment has been successfully made. No booking is made, or contract concluded when payment is declined, unauthorised, or partly paid.
2.4. uSnooz will facilitate payment of your booking, but you do not pay any fee or charge to uSnooz for its services. uSnooz will charge the Supplier a management fee for each booking, payable to uSnooz by the Supplier.
2.5. You agree that the booking is for a short-term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.
2.6 uSnooz does not accept, without prior written approval, bookings from Social Housing/Social Services/Local Authority agents or similar bodies on behalf of their clients. Contact support@usnooz.com for approval before booking.
2.7. Bookings can be from two nights up to three months. Bookings may be made any time up to 6.00 p.m. on the first night of your stay.
2.8. Bookings may only be made by a person aged 18 or above, and at least one person aged 18 or above must stay in the accommodation.
2.9. You may not re-sell or re-assign your booking to any other person or organisation except with the express authority of the Supplier.
3.1. All payments shall be made by Credit /Debit Card or bank transfer. uSnooz does not charge booking fees or credit or debit card fees.
3.2. A 25% deposit is due upon booking, with the balance payable no later than 60 days prior to the first day of the reservation unless expressly agreed otherwise by the Supplier. uSnooz shall supply an invoice on behalf of the Supplier.
3.3. The total price for your entire stay will be presented to you before you confirm your booking and make payment. Pricing is dynamic; therefore, the same or similar accommodation price may vary over time after your booking. This does not confer upon uSnooz or the Supplier any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.
3.4. The following cancellation provisions apply unless specified otherwise in the reservation information provided before booking.
3.5. Both uSnooz (on behalf of the Supplier) and you may cancel the booking at any time up to 60 days before the first day of your booking, in which case a full refund will be made to you.
3.6. You will receive a full refund for cancellations up to 60 days before check-in. After that, a 50% refund up to 30 days before check-in. No refund after that.
3.7. The Supplier reserves the right to cancel bookings within 14 days of the first day of the reservation where necessary due to reasons outside of the Supplier’s reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such a cancellation, you will receive a full refund.
3.8 COVID-19: You will receive a full refund if you cannot travel to stay because of a national or local lockdown. The refund applies to bookings made for which the travel restriction coincides with the period of your stay. The refund covers national and local lockdowns but does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with COVID-19 or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance. Several policies cover illness with Covid and self-isolation, and many bank annual travel policies also cover this. Alternatively, you can look for suitable cover on comparison sites such as GoCompare (see https://www.gocompare.com/travel-insurance/)
4.1. Check-in and check-out times shall be detailed in the reservation information unless expressly agreed by the Supplier otherwise. The Supplier may request an additional payment for early check-in or later check-out. Information on the check-in and check-out procedure and access to the accommodation will be provided separately.
4.2. Your booking is for serviced accommodation rather than a hotel or guest house service (unless expressly specified otherwise). The Supplier does not provide meals or newspapers.
4.3. Your property will include linen, towels, shower gel, and shampoo. A cleaning service is provided, and further information is available on request.
4.4. Your accommodation will also include a supply of coffee and tea.
4.5. You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply with these terms and conditions. In particular, you and your guests must not:
4.5.1. Smoke on the premises. All rooms and common spaces in our accommodation are strictly non-smoking – you and other guests may only smoke outside the premises.
4.5.2. Bring any pets into the premises, except assistance dogs or unless expressly agreed by the Supplier;
4.5.3. Bring any potentially dangerous materials or equipment onto the premises;
4.5.4. Tamper with any fire alarms or emergency equipment;
4.5.5. Remove, damage or destroy any Supplier property;
4.5.6. Use any technology provided by the Supplier to download or access any unlawful or obscene material;
4.5.7. Cause unreasonable disturbance to our other guests or any member of the Supplier’s staff;
4.5.8. Make excessive noise, particularly after 10 pm especially, from TVs and other electronic devices;
4.5.9. Fail to return your room keys/fobs/cards at the end of your stay as, in the interests of security, the Supplier may have to replace the corresponding locks.
5.1. uSnooz reserves the right, on behalf of the Supplier, to charge to the credit/debit card used for payment or any other card used to provide security in respect of:
5.1.1 The cost of replacing or repairing any property of the Supplier, including furniture, upholstery, fittings, appliances or other fixtures and items that are damaged during your stay;
5.1.2 The cost of replacing any items of property which are stolen from the accommodation during your stay
5.1.3 Any breach of the Supplier’s non-smoking policy. A standard charge of £200 will be charged to your card when the Supplier finds evidence of smoking within the accommodation to cover cleaning costs, but the Supplier reserves the right to charge additional amounts to cover any damage caused by smoking
5.2. Such costs may be charged on check-out, but uSnooz reserves the right, on behalf of the Supplier, to apply such charges to your card later where necessary.
5.3. Where the Supplier or we cannot apply such a charge against your credit/debit card, an invoice will be sent to you, which you agree to pay within 14 days of receipt.
5.4. uSnooz or the Supplier will provide a receipt, including a breakdown of costs for all additional charges made to your credit or debit card.
6.1. uSnooz processes information about you that you provide when making a reservation by our privacy policy. By providing this information, you consent (on your behalf and on behalf of each group member) to such processing, and you warrant that all information you provide is accurate.
6.2. You should note that Suppliers are required by law to maintain a register of all guests’ names and nationality (to be taken on arrival) and to keep such details on file for at least 12 months from arrival. In addition, for guests not of British, Irish or Commonwealth nationalities, Suppliers must take details of your passport or other travel documentation and the address of your next destination.
6.3. For full details on how we collect, use and store personal data, including cookies, please see our full privacy policy.
6.4. We use a secure third-party service to process card payments (www.stripe.com/gb). This service is PCI-DSS compliant and allows us to charge your credit and debit card by these terms. We do not make or store any copy of your card details in our systems or elsewhere. You can read the privacy policy of the third party provider here:www.stripe.com/gb/privacy
7.1. uSnooz will seek to respond to or resolve any reasonable enquiry you may direct about your booking. However, uSnooz shall not be liable for any delay in or failure to respond to or resolve an enquiry raised directly with itself. If in doubt, you should contact the Supplier directly using the details provided in the booking confirmation.
8.1. uSnooz and the Supplier want to ensure that you have an enjoyable stay.
8.2. If you have a problem during your stay, please talk to any Supplier staff member who can help you.
8.3. If the Supplier cannot informally resolve any complaint you have during your stay, then you may submit a formal complaint per this procedure. Formal complaints should be submitted in writing to the Supplier email or postal address provided in the reservation information and booking confirmation. Please provide as much information as possible so the Supplier can properly investigate your complaint.
8.4. If you wish to make a complaint about uSnooz’s services (i.e. about the booking process only), then this should be submitted to the email or postal address below:
8.5. An appointed member of the uSnooz management team will deal with your complaint. uSnooz aims to respond to formal complaints within two working days, but if this is not possible, uSnooz will notify you of this and when it expects to respond. uSnooz will set out the outcome of your complaint in writing. Email address: support@usnooz.com
8.6. uSnooz reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith
9.1. As an agent, uSnooz is not liable for your booking or stay at and use of the accommodation. Such liability lies with the Supplier by the following terms of this clause.
9.2. uSnooz endeavours to ensure that all information provided before, during and after your booking is accurate but shall not be responsible for any incorrect or missing information regarding the accommodation or booking.
9.3. The liability of the Supplier to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case the Supplier’s liability will be limited to the maximum prescribed under that Act) except where such loss is caused by the Supplier’s negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.
9.4. The Supplier shall not be liable in any circumstances to you for any consequential or indirect loss, including loss of profit, data, management time, reputation or goodwill.
9.5. The Supplier shall not be liable for any damages or loss caused by conditions or events beyond its control, including, but not limited to:
9.5.1. Strike, lockout or other labour dispute affecting the employees of the Supplier;
9.5.2. Acts of God;
9.5.3. Natural disasters;
9.5.4. Acts of war or terrorism;
9.5.5. Act or omission of government, highway authorities or telecommunications carrier, operator or administrator;
9.5.6. Delay in manufacture, production or supply by third parties of equipment or services required for the performance of the Services or production and supply of the Goods;
9.6. Nothing in this clause or these terms shall limit either the Supplier or uSnooz’s liability for death, personal injury, or fraudulent misrepresentation.
10.1. If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not be affected or impaired.
11.1. The failure of any party at any time to require the performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.
12.1. These terms and conditions constitute the parties' agreement and supersede all prior communications, understandings and agreements relating to the subject matter, whether oral or written.
13.1. The Supplier shall be entitled to enforce its rights under this Agreement against you or any person staying at or using the accommodation
13.2. Otherwise, nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise.
14.1. This Agreement shall be construed by English Law, and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.
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